Welcome to Huion UK support. Here you will find information about the payment of your purchase, the shipment of your purchase and the possible return of your purchase. If you have any further questions, please contact us via the widget at the bottom right or call us.
Huion UK accepts the following payment methods:
- Credit Card: Visa, MasterCard, American Express.
- PayPal: Shop easily with Paypal. Go to paypal.com to register.
We ship all our our orders from our UK warehouse. Depending on direct availability, we deliver to all of the UK within 2 working days. Check the product page to be sure of the expected delivery date.
If you placed your order before 11-04-2021 there is a possibility it was shipped from the Netherlands. If this results in any customs charges we will cover them afterwards. Please process the payment for the charges yourself to release the parcel from customs and send us the receipt. We will then process a partial refund of your purchase amount equal to the customs charges.
Customers have 14 calendar days to change their mind about a purchase from the moment they receive it. To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
Please contact us for returns and refunds.