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Support

Here you will find information about the payment of your purchase, the shipment of your purchase and the possible return of your purchase. If you have any further questions, please contact us via the widget at the bottom right or call us.


Payment
Huion UK accepts the following payment methods: Visa, MasterCard, American Express, PayPal (Go to paypal.com to register).

Shipping
We ship all our our orders from our UK warehouse and from our warehouse in the Netherlands. Depending on direct availability, we deliver to all of the UK within 2 working days. It's possible that an order shipped from our warehouse in the Netherlands will be delayed due to an extra check by customs. If this results in any customs charges we will cover them afterwards. Please process the payment for the charges yourself to release the parcel from customs and send us the receipt. We will then process a partial refund of your purchase amount equal to the customs charges. Check the product page to be sure of the expected delivery date.

Returns
Customers have 14 calendar days to change their mind about a purchase from the moment they receive it. To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Please contact us for returns and refunds.

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Shipping

We ship all our our orders from our UK warehouse. Depending on direct availability, we deliver to all of the UK within 2 working days. Check the product page to be sure of the expected delivery date.

If you placed your order before 11-04-2021 there is a possibility it was shipped from the Netherlands. If this results in any customs charges we will cover them afterwards. Please process the payment for the charges yourself to release the parcel from customs and send us the receipt. We will then process a partial refund of your purchase amount equal to the customs charges.

Returns and Refunds

There is always a possibility that you may want to return your purchase. Please contact us to start the return process. There are two possible reasons for a return:

  • Every online customer has the right to return their purchase within 14 days of the product's arrival. When you contact us about your return, please provide the date of delivery.
  • Every product purchased through Huion.uk has a two year warranty. If your product breaks down while you still have warranty, please contact us for a solution. This can be a return of the product.

After contacting us, we will determine the next action. If your return request is within the first 14 days, you will receive a form from us to complete your request. If your product has technical problems, we will first try to help you solve the problems. If this is not possible we will provide you with a form to complete your return request.

After approval, we will send you a label for the return of the package. Please follow the instructions for both the form and the label to avoid any delay in the process.

If you are returning your purchase within the first 14 days, the product must be in the same condition as when you received it. It must also be in its original packaging.

On arrival of the return, we will in all cases test the product before processing any refund or replacement.

Thanks for contacting us. We'll get back to you as soon as possible.

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