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FAQ

We understand that you may still have questions. Huion UK will be happy to answer all your questions so that you can be sure to be satisfied with your purchase!

What can I use Huion for?
Our Pen Tablets and Pen Displays are ideal for digital drawing/designing. Besides this, our Pen Tablets and Pen Displays can also be used to easily take notes, edit videos/photos, etc. Since the Pen Displays have a screen, they are ideal to use as an 'extra monitor'. Once the Pen Display is connected to your laptop/PC, it serves as a second screen which makes it useful for school lessons, work assignments, teaching and leisure activities, among others!

Are Huion's products standalone products?
The product range of Huion.uk does not consist of Standalone products. The Pen Tablets and Pen Displays we offer need to be connected to a compatible device at all times in order to work.

What is the difference between Huion's Pen Tablets and Pen Displays?
At Huion.uk, we offer two types of products, Pen Tablets and Pen Displays. Both categories are ideal for digital drawing, designing, editing, and more! The main difference between these types of products is that, unlike Pen Tablets, Pen Displays come with a screen, allowing you to see what you are drawing directly on the screen of the Pen Displays!

Which model should I order?
You should always think carefully about which product to order. First of all, it is important to know whether you want a Pen tablet or Pen Display. Next, it is useful to know what size you like to use. If you still can't decide by yourself, you can always ask our professionals for advice; they will be happy to help you!

How many years do I have warranty?
Orders placed through Huion.uk entitle you to a 2-year warranty. You are also entitled to a 14-day reflection period, which means you can return your order to us (free of charge) up to 14 days after receipt of your order and receive a full refund of the purchase price.

What is the delivery time/when will I receive my order?
We apply an average delivery time of 2 working days. Our products are sent from the UK. We apply free delivery, also no import costs will be considered.

When will a product that appears as ‘Available Soon' be available again?
We make every effort to get our sold-out products back in stock as soon as possible. Please note that it will take around 2-3 weeks for us to restock a product that is indicated as 'Available Soon'. We often put these products live to be pre-ordered 1 to 2 weeks before we will receive them.

I want to return my order, how do I do this?
It may happen that you are not completely satisfied with your purchase. In case you have placed your order at Huion.uk and you are still within the 14-day reflection period, you can return your order free of charge. Contact us and the professionals at Huion UK will be happy to help you!

Can my Huion product be repaired?
There is always a possibility that a technical defect occurs with your Huion product! In case you have placed your order through Huion.uk and you are still within the two-year warranty period, our professionals will be happy to help you! Feel free to contact us to return your order free of charge so that it can be repaired / a replacement can be sent to you! If you have not placed your order through Huion.uk, you are no longer covered within the two-year warranty period or you have caused damage to your Huion product yourself, we unfortunately cannot help you further.

Which Huion products are compatible with Android devices?
Kamvas 12, Kamvas 13, Kamvas 16 (2021), Kamvas Pro 13 (2.5K), Kamvas Pro 16 (2.5K), Kamvas Pro 16 (4K), Kamvas Pro 16 Plus (4K), Kamvas 22, Kamvas 22 Plus, Kamvas 24, Kamvas 24 Plus, Kamvas Pro 24 (4K), Kamvas RDS-160, Inspiroy Keydial KD200, Inspiroy Dial Q620M, Inspiroy RTP-700, Inspiroy RTM-500, Inspiroy RTS-300, Inspiroy RTE-100

Which Android devices can be used with the suitable Huion products?
Huawei P20/P20 Pro/P20 RS, Huawei P30/P30 Pro, Huawei P40/P40 Pro/P40 Pro Plus, Huawei Mate 10/Mate10 Pro, Huawei Mate 20/Mate20 Pro/Mate 20 X, Huawei Mate 30/Mate30 Pro/Mate 30 RS/Mate 30E Pro, Huawei Mate 40/Mate40 Pro/Mate 40 Pro+/Mate 40 RS, Huawei Mate X/Mate X2, Samsung Galaxy Note 8, Samsung Galaxy Note 9, Samsung Galaxy Note 10/10+/10+ 5G, Samsung Galaxy Note 20/20 Ultra 5G, Samsung Galaxy S8/S8+, Samsung Galaxy S9/S9+, Samsung Galaxy S10/S10+/S10e, Samsung Galaxy S20 5G/S20+ 5G/S20 Ultra 5G, Samsung Galaxy S21 5G/S21+ 5G/S21 Ultra 5G, Samsung Galaxy Z Fold/Galaxy Z Fold 2, Samsung Galaxy A90 5G, Samsung Galaxy Tab S4, Samsung Galaxy Tab S5e, Samsung Galaxy Tab S6, Samsung Galaxy Tab S7/S7+

In case you have technical questions, we encourage you to check out our Help Centre, here are answers to the most common technical problems!

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Shipping

We ship all our our orders from our UK warehouse. Depending on direct availability, we deliver to all of the UK within 2 working days. Check the product page to be sure of the expected delivery date.

If you placed your order before 11-04-2021 there is a possibility it was shipped from the Netherlands. If this results in any customs charges we will cover them afterwards. Please process the payment for the charges yourself to release the parcel from customs and send us the receipt. We will then process a partial refund of your purchase amount equal to the customs charges.

Returns and Refunds

There is always a possibility that you may want to return your purchase. Please contact us to start the return process. There are two possible reasons for a return:

  • Every online customer has the right to return their purchase within 14 days of the product's arrival. When you contact us about your return, please provide the date of delivery.
  • Every product purchased through Huion.uk has a two year warranty. If your product breaks down while you still have warranty, please contact us for a solution. This can be a return of the product.

After contacting us, we will determine the next action. If your return request is within the first 14 days, you will receive a form from us to complete your request. If your product has technical problems, we will first try to help you solve the problems. If this is not possible we will provide you with a form to complete your return request.

After approval, we will send you a label for the return of the package. Please follow the instructions for both the form and the label to avoid any delay in the process.

If you are returning your purchase within the first 14 days, the product must be in the same condition as when you received it. It must also be in its original packaging.

On arrival of the return, we will in all cases test the product before processing any refund or replacement.

Thanks for contacting us. We'll get back to you as soon as possible.

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