This page contains a form that will request a return of a product bought through huion.uk.
Please do not complete this form if you did not buy your Huion product from huion.uk.
It is very important to provide as much information about your return as possible as this speeds up the process. Lacking information could cause delays in processing the refund. The following information is critical:
- Order Number
- Serial Number (found under the barcode of the box)
- Photo or video proof in case of a failure
- Description of the failure or reason for return
- Requested action, your preferred outcome of the return
Once submitted this page will show a short confirmation message, we will then review your request and upon approval provide you with a return label by email for the shipment of the return.
Please tape the label to the package, if possible provide some protection to the label to prevent smudging of the ink or tearing of the paper. You can drop off the package at any post office. If you are provided with any sort of confirmation or track & trace of the return please submit this to us by email.
We test every product before we process a refund.